What is the definition for Priority 1 (P1) and Priority (P2) incidents? Read the answers (7 comments) from verified experts and share your thoughts with Gartner Peer Community.
Incident Management - 12c Release 1 (12.1.0.1)
Understanding the Incident Priority Matrix
Process flow diagram for Priority 2 dispatch P2 = Priority 2; AMB =
Incident Severity vs. Priority - by Dave Glassanos
Priority in Jira: Tips, Tricks, and Essential Insights for Teams
IT Incident Managemenet Services
Prioritizing
of issues first response met but on a timeline by hour - Questions & Answers - eazyBI Community
Understanding P0 vs P1 Priority Levels
Avoid the Urgency Trap with the Eisenhower Matrix
Understanding the differences between severity vs priority in incident management
Tomas Rybing on Priority Pyramid