Not cutting all the way through material anymore - Community Support - Glowforge Owners Forum

I have been having an issue lately where my isn’t cutting all the way through material anymore. I have tried to problem solve but it has brought up another issue. My laser will no longer allow me to “set focus” it says the following error. Please help! Example: I tried to do the gift for good measure cut on proofgrade material and it still didn’t cut through. Images attached.

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