Get to know the human interface and learn why conversation is the best model for creating more human-centered design.
Conversational Design – A List Apart
Human-Centered Design, A Book Apart
All Talk and No Buttons: The Conversational UI – A List Apart
Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework, ACM Books
Books Archive - DesignMatters Plus
PDF] Conversational Design by Erika Hall eBook
CONTENT DESIGN
PDF] Conversational Design by Erika Hall eBook
The complete guide to UX writing - Justinmind
Communicating Service Offers in a Conversational User Interface